Frequently asked questions

Once you have made your purchase, you will receive an email ahead of the event with instructions on how to download the iOS or Android Goodwood Tickets app. When you log in to the app (using the account with which you made the purchase) your tickets will be available to view and share within the app’s wallet.

We will also be in touch with a guide to downloading and sharing your tickets.

The Goodwood Tickets app will be available to download in the coming months. We will notify you when it’s ready to download and you can access your tickets.  

Please contact our Ticket Office team on 01243 755090.

Digital ticketing will be the only option for the Goodwood Art Foundation, which aligns with our ambitions to reduce paper waste and help lower our carbon footprint.

The QR code on your digital ticket is live and must be scanned as a live ticket on your phone. 

You can download the tickets to your wallet in the Goodwood Ticketing app again. Please contact our Ticket Office team on 01243 755090 if you require assistance.

Make sure you have downloaded the Goodwood Ticketing app to your new device. Log into the app and your tickets will be available to view and share in the app’s wallet.

Children’s tickets are free and must be ordered in advance. Your children’s tickets will be available for download in the app and will need to be scanned at the event entrance.

We will let you know once the Goodwood App is live, and your tickets will be available to download instantly.

Please contact the Ticket Office on 01243 755090.

Yes, they will be individual tickets.

Check your emails and the Goodwood Ticketing app. If your tickets are not present, please contact the Ticket Office on 01243 755090.

Accreditation will be via a separate system. Please contact enquiries@goodwoodartfoundation.org if you have any questions.

Once you have made your purchase, your tickets will be available to share from the Goodwood Tickets app’s wallet. The app will allow you to share tickets via any communication app on your mobile phone e.g. email, text, WhatsApp, Messenger.

Your guests should receive a notification from whichever messaging application you have used. Following this, your guests who have not yet downloaded the Goodwood Tickets app will receive an email inviting them to download the app and create an account to access their tickets. Guests who have already downloaded the Goodwood Tickets app and created an account will receive an email, as well as a notification in the app.

If your guest(s) does not have a compatible device you will need to retain their ticket(s) within the wallet of your Goodwood Tickets app. If using this option, you will need to arrive at the event together or arrange to meet them at the entrance in order to present their digital ticket(s) for scanning.

They will need to return the ticket to you from their Goodwood Ticketing app.

No. Screenshots will not be accepted. A live ticket must be scanned from the wallet of the Goodwood Ticketing app in order to gain entry.

Please ensure that you have downloaded your ticket(s) to the wallet in the Goodwood Tickets app before you arrive at the gates. Your live digital ticket will be scanned at the gate.

Yes. You will need to scan out of the event on your exit and you will be able to re-enter the event by scanning in again.

Please check the minimum operating system for your device to ensure it supports the  Goodwood Tickets app. If uninstalling and reinstalling the app does not remedy the issue, please contact the Ticket Office on 01243 755055.

If you are at the event gate, please visit the Ticket Office collection huts for assistance.

Visit a Ticket Office collection hut at any event entrance gate for further assistance.

Your mobile device does not require WiFi connectivity or signal at the entrance as long as your digital pass is already downloaded to your Goodwood Tickets app wallet prior to attending. Please ensure you have downloaded your digital pass to your wallet before arriving at Goodwood to avoid delays on entry.

Please check the functionality of your particular smart watch before arriving at the event.

No. You cannot pass tickets on after you have left the event.